13 11 14 24/7 Crisis Support

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Crisis Support Text

The Lifeline Text* is available 24 hours / 7 days 

*This service is for people living in Australia only.

If the service appears ‘offline’ or ‘busy’, please call Lifeline on 13 11 14. If you or someone you know is in danger or needs immediate medical attention, please call 000. These services are available 24/7.

Steps to accessing the service

Step 1


0477 13 11 14

24 hours / 7 days

Step 2


Complete the pre-survey questions. You can choose to remain anonymous or provide us with your name and email address.

Step 3


Read the Website terms of use. By using this service you accept these terms.

Step 4


You will be connected with a Crisis Supporter as soon as one is available.

About this service

  • Short-term support for people who are overwhelmed and having difficulty coping or staying safe
  • Real time using ‘chat’ technology
  • Confidential one-to-one with a Lifeline Online Crisis Supporter
  • All internet connections, particularly those from mobile devices, can suffer from dropouts and interruptions.
  • If you lose contact with our service, please reconnect.


What we don’t do during the chat

  • Tell you what to do
  • Judge or criticise
  • Chitchat
  • Ongoing counselling

For more information read the frequently asked questions about Online Crisis Support Chat on the Lifeline Australia website.