Description

This program has been developed for people who find themselves in situations where effective and empathetic communication is required.

Accidental Counsellor is aimed at those who would like to be able to safely and effectively support friends, family, colleagues, clients and strangers who are in distress or may be experiencing a crisis.

The program provides participants with a range of tried and tested counselling skills that work to create effective communication and de-escalate people who are:

• Highly distressed
• Displaying anger, abuse, manipulation 
• Need assistance for a mental health issue.

Course topics

This course covers the following topics:

1. What is an accidental counsellor
2. Values, conflicts and crisis
3. Communication and listening skills
4. Basic counselling skills
5. Building rapport
6. Increasing mental health awareness
7. Suicide awareness
8. Dealing with people in difficult situations
9. Boundary and limit setting
10. Self care and debriefing

Course outcomes

The key outcomes of this course are:

• Identifying signs of a crisis
• Active listening skills
• Enhanced communication skills in difficult conversations
• Crisis support skills
• How and when to refer
• Setting boundaries
• Self-care and self-reflection

Course format

• Location: Level 1, 71 Northbourne Ave, Canberra City
• Time: 9AM - 5PM AEST, delivered over two consecutive days

Further information

Questions? Contact us on training@act.lifeline.org.au 

By attending training with Lifeline, you agree to our terms and conditions.