Description

This two-day program has been developed for people in virtually any role, who find themselves in situations where counselling or empathetic communication is required.

The program provides participants with a range of tried and tested counselling skills that work to create effective communication and de-escalate clients who are in crisis e.g.

• Highly distressed
• Angry
• Abusive
• Manipulative, or
• Need assistance for a mental health issue.

Course outline

This course covers the following topics:

• What is an accidental counsellor
• Values, conflict and crisis
• Communication and listening skills
• Basic counselling skills
• Building Rapport
• Increasing mental health awareness
• Suicide awareness
• Dealing with people in difficult situations
• Self care and debriefing

Outcomes

Participants will leave with a toolbox of skills and will be trained in the following:

• Identifying signs of individuals in need of crisis support
• Active listening skills
• Crisis support skills
• Setting boundaries
• Self-care and self-reflection

Contact

We also offer this course to corporate groups. To learn more and discuss course options for your organisation, please contact us on training@act.lifeline.org.au 

By attending training with Lifeline, you agree to our terms and conditions.